Support from people who know your system
From the day you sign to years down the road, the same team installs, trains and supports you. Your call is answered by our own people in Burnaby, BC, in your time zone. No call centre, no taking a number.
Call support
Toll free 1.800.663.1978
Local 1.604.430.5677
Office hours 8:30 am – 5 pm, Monday to Friday (Pacific).
24/7 support for customers on a support contract.
Open a ticket
Log and follow support requests in FirstCall.
Check system status
See current status and any planned maintenance on our status page.
Moving to Counterpoint without the headache
We take care of the whole switch, including the other vendors involved, so you’re never stuck in the middle.
Implementation
Our field service team installs and sets up your equipment, and coordinates your internet, phone and other suppliers as part of the job.
Data conversion
Your customers, history and inventory come with you. Conversion runs overnight or over a weekend, so you open ready to invoice.
Support that keeps your people sharp
Training for as long as you’re on support
New hires, new features, refreshers. Online or on site, included in your support agreement.
Support based in Canada
Every support call is handled by our team in Burnaby, BC. People who know Canadian stores, and who know your system.
Customization
Need something changed? It can often be added to the standard product at no charge.
Managed IT
Want us to look after the rest of your technology too? Monitoring, backups, security patching and IT planning for your whole business.
Not a customer yet? Ask us how we’d move you over, or see what Counterpoint does.