Answer every call knowing who it is
PBXact is the business phone system we supply, install and support. Connect your phones to Counterpoint and QuickDial puts the caller’s account in front of the clerk as they pick up.
The customer’s account opens as you answer
With Counterpoint Connected Counter, the caller’s number goes to QuickDial in CP² on the clerk’s PC. The account opens before the clerk says hello.
- Credit, holds, last invoice and last payment, visible before the clerk quotes
- Next delivery run and the customer’s usual parts
- One click to start an invoice for that customer
- Unknown numbers learned once, recognized every time after
A complete business phone system
Everything a busy parts store needs from its phones, set up by people who know how your counter works.
Call queues
Calls wait in line for the next free person, instead of ringing out.
Auto attendant (IVR)
“Press 1 for the counter, 2 for accounts.” Callers reach the right person first time.
Softphones
Take calls on a computer or a mobile, in the store or out on the road.
Call reporting
Missed calls, wait times and call volume, by queue.
Phones for your sales reps
Reps can call out from their Account Watch list in CP², on a desk phone or a softphone.
One vendor for the phones, the counter system and the analytics, so when a call doesn’t connect the way it should, you make one call to us.
See the connected counter in action
We’ll show you a call coming in and the account opening, set up the way your counter works.